Business Process Outsourcing I N N O V A T I O N

We are designing and executing accelerated digital channel customer experiences with artificial intelligence and our cognitive experts.

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"iCXeed has the ability to tap into the best talent the Philippines offers, as its model is attractive to candidates and encourages innovation and personal growth opportunities."

Business & Consumer Services General Manager, Group Shared Services

"iCXeed's digital-first implementation and support of our Amazon Connect platform have transformed our call centre operations, offering unparalleled flexibility and scalability."

Financial Services Head of Call Centre Operations

"We're leveraging cutting-edge technology and top-tier cognitive talent, which has proven to be an invaluable partnership as we scale our business."

Startup Tech Chief Innovation Officer

CXPERIENCE INNOVATION LAB

Work smarter, not harder.

Artificial intelligence optimised by a small team of cognitive experts to accelerate digital CX growth within your business. Powered by customer intent analytics and process experience mapping, we deliver digital innovations your customers actually want.

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ARTIFICIAL INTELLIGENCE

Leverage what AI can do: elevate your CX with intelligent solutions.

COGNITIVE EXPERTS

Visionary, industry-experienced experts who won't work for you, but work with you.

ARTIFICIAL
INTELLIGENCE

Leverage what AI can do: elevate your CX with intelligent solutions.

CXPERIENCE
INNOVATION LAB

Work smarter, not harder.

Artificial intelligence optimised by a small team of cognitive experts to accelerate digital CX growth within your business. Powered by customer intent analytics and process experience mapping, we deliver digital innovations your customers actually want.

Learn more

COGNITIVE EXPERTS

Visionary, industry-experienced experts who won't work for you, but work with you.

Accelerated

Project management and execution.

Digital

AI, automation, and analytics.

Growth

Up to 10x ROI

WHAT MAKES US DIFFERENT?

Culture of learning and innovation

We build an attractive culture of learning and innovation to reward and recognise top tier talent across many disciplines to drive digital business process innovation.

Our cognitive experts

We are proudly in the Philippines offering our clients access to top-tier digital CX experts with greater than up to 70% labour cost savings compared to hiring in the US, Singapore, or Australasia.

Artificial intelligence, automation, and analytics.

We unleash technology to help our clients work smarter in achieving their business outcomes with a 40% minimum improved operating efficiency.

MEET SOME OF OUR EXPERTS

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