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    • Artificial Intelligence

    Amazon Connect Accelerated

    Cognitive success experts that help you maximise innovation within AWS: Amazon Connect.

    AI Design & Operations

    Develop and deploy advanced AI solutions fit for every business context.

    Software Development

    Building trailblazing applications through design and code.

    Digital Marketing Automation

    Automate marketing tasks, streamline processes and improve efficiency.

    Data Analytics & Reporting

    Elevate business decisions with precise data-driven insights.

    Search Engine Optimisation

    Improve your website's visibility in search results and increase traffic.

    Cognitive Experts

    eLearning Curriculum Design & Dev

    Personalised learning experience for maximum knowledge retention.

    Graphics, Video & Animation

    Engaging and imaginative visuals that convey your message.

    Social Media

    Turn engagement to conversions on your social platforms.

    Proactive Website Chat

    Propelling visitor engagement through proactive interactions.

    Contact & Call Centre Services

    Exceptional, empathetic customer support with results-driven interactions.

    Talent as a Service (TaaS)

    Dynamically scale your operations with specialised talent.

    CXperience Innovation Lab

    This is where the best of iCXeed comes together. Because business process innovation is a way of operating, our innovation lab is a continuous managed service maximising digital channels, artificial intelligence experiences, and process optimisation for our clients. We learn your business and provide a fully managed service with innovation your customers value that also reduce your contact centre costs.

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    About Us

    Our Leaders

    With over 65+ years of combined experience meet the founders reshaping an industry.

    Diversity Drives Innovation

    We value discourse. We listen. Our openness to learn from each other makes us stronger, smarter, and better.

    Meet Some of Our Experts

    To do cognitive and creative well, you need intelligence. We highlight some of the expert profiles in our employ.

    Values Guide Our Journey

    Learning leads to innovation. These values shape how we deliver business process innovation for our clients, their customers, and ourselves.

    Our Locations

    We offer modern solutions to working that give our clients and our experts security, flexibility, and convenience.

    Business Process Outsourcing I N N O V A T I O N

    We are designing and executing accelerated digital channel customer experiences with artificial intelligence and our cognitive experts.

    Get In Touch

    "iCXeed has the ability to tap into the best talent the Philippines offers, as its model is attractive to candidates and encourages innovation and personal growth opportunities."

    Business & Consumer Services General Manager, Group Shared Services

    "iCXeed's digital-first implementation and support of our Amazon Connect platform have transformed our call centre operations, offering unparalleled flexibility and scalability."

    Financial Services Head of Call Centre Operations

    "We're leveraging cutting-edge technology and top-tier cognitive talent, which has proven to be an invaluable partnership as we scale our business."

    Startup Tech Chief Innovation Officer

    CXPERIENCE INNOVATION LAB

    Work smarter, not harder.

    Artificial intelligence optimised by a small team of cognitive experts to accelerate digital CX growth within your business. Powered by customer intent analytics and process experience mapping, we deliver digital innovations your customers actually want.

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    ARTIFICIAL INTELLIGENCE

    Leverage what AI can do: elevate your CX with intelligent solutions.

    COGNITIVE EXPERTS

    Visionary, industry-experienced experts who won't work for you, but work with you.

    ARTIFICIAL
    INTELLIGENCE

    Leverage what AI can do: elevate your CX with intelligent solutions.

    CXPERIENCE
    INNOVATION LAB

    Work smarter, not harder.

    Artificial intelligence optimised by a small team of cognitive experts to accelerate digital CX growth within your business. Powered by customer intent analytics and process experience mapping, we deliver digital innovations your customers actually want.

    Learn more

    COGNITIVE EXPERTS

    Visionary, industry-experienced experts who won't work for you, but work with you.

    Accelerated

    Project management and execution.

    Digital

    AI, automation, and analytics.

    Growth

    Up to 10x ROI

    WHAT MAKES US DIFFERENT?

    Culture of learning and innovation

    We build an attractive culture of learning and innovation to reward and recognise top tier talent across many disciplines to drive digital business process innovation.

    Our cognitive experts

    We are proudly in the Philippines offering our clients access to top-tier digital CX experts with greater than up to 70% labour cost savings compared to hiring in the US, Singapore, or Australasia.

    Artificial intelligence, automation, and analytics.

    We unleash technology to help our clients work smarter in achieving their business outcomes with a 40% minimum improved operating efficiency.

    MEET SOME OF OUR EXPERTS

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