What is an example of business process outsourcing?

For instance, a business might opt to outsource the majority of its HR duties and then either engage one supplier to handle all the outsourced tasks or contract with two different providers, one for payroll and the other for benefits administration.

What makes a good BPO company?

A quick and effective solution provider

Leadership | iCXeed

ARTHUR NOWAK CO-FOUNDER AND CEO

Arthur has worked over 25 years in the customer engagement industry, partnering with Fortune 1000 brands across a diverse set of industry verticals. He started his career as a contact center associate. Through hard work, an eagerness to learn, and a sense of adventure, he grew his leadership and professional skills to include global management of large-scale teams. He has worked with leading brands to optimize processes and technologies that enable the most optimal customer brand interactions. An innovative thought leader, Arthur is most passionate about leveraging front-line employee expertise to deliver transformative, frictionless customer journeys.

RYAN RAYNER CO-FOUNDER AND CHIEF CUSTOMER ACCELERATOR

Ryan has over 15 years of client management experience across North America and Asia-Pacific and has an unrivaled passion for delivering superior outcomes for his client’s customers. Well known in the industry for his partnership approach, he prides himself on crafting new ideas, working closely with his clients to create differentiated solutions, and building successful long-term partnerships with a good laugh along the way. Considered as an extension of the team, Ryan’s most passionate about enabling his clients to focus on their core business objectives and growth ambitions.

RAIN ABUEG CO-FOUNDER AND CHIEF CULTURE OFFICER

Rain has over two decades’ experience leading large-scale initiatives in culture management, performance optimization, and succession planning. She spent the past 18 years in the business process outsourcing industry. Throughout her career, Rain has been leading change, building high-performing results-oriented teams, and delivering business outcomes. She is known for her practical approach to problem solving and her ability to strategically look across the business and offer systematic and sustainable solutions. A hands-on leader and mentor, she has built a reputation for developing local leadership into global executive roles. Rain is a certified Six Sigma Black Belt and a strong advocate of cultural diversity and environmental sustainability.