Leverage AI and elevate your CX with intelligent digital solutions to work more efficiently.
Cognitive success experts that help you maximise innovation within AWS: Amazon Connect.
Automate marketing tasks, streamline processes and improve efficiency.
Develop and deploy advanced AI solutions fit for every business context.
Elevate business decisions with precise data-driven insights.
Building trailblazing applications through design and code
Improve your website's visibility in search results and increase traffic.
Visionary, industry-experienced experts who won't work for you, but work with you.
Personalised learning experience for maximum knowledge retention.
Propelling visitor engagement through proactive interactions.
Engaging and imaginative visuals that convey your message.
Exceptional, empathetic customer support with results-driven interactions.
Turn engagement to conversions on your social platforms.
Dynamically scale your operations with specialised talent.
This is where the best of iCXeed comes together. Because business process innovation is a way of operating, our innovation lab is a continuous managed service maximising digital channels, artificial intelligence experiences, and process optimisation for our clients. We learn your business and provide a fully managed service with innovation your customers value that also reduce your contact centre costs.
We do business process innovation. Let us show you the difference.
With over 65+ years of combined experience meet the founders reshaping an industry.
Learning leads to innovation. These values shape how we deliver business process innovation for our clients, their customers, and ourselves.
We value discourse. We listen. Our openness to learn from each other makes us stronger, smarter, and better.
We offer modern solutions to working that give our clients and our experts security, flexibility, and convenience.
To do cognitive and creative well, you need intelligence. We highlight some of the expert profiles in our employ.
Building trailblazing applications through design and code.
By clicking "Accept Cookies", you agree to our use of cookies as explained in our Cookie Policy.
Subscribe to hear about the latest strategies in artificial intelligence, automation, and analytics through the lens of our CX experts.
Are you seeking fresh perspectives and alternative approaches to customer experience? We believe that traditional BPO partners may not be entirely focused on the total customer experience, which should encompass far more than the common performance indicators of CSAT, AHT, FCR, and NPS. It’s time to think like a business process innovator and view your contact centre with a digital-first customer experience lens.
iCXeed transforms customer service into a strategic asset, elevating CX with innovative solutions and expert training for businesses.
Join Wil and Rizza, AI conversational designers at iCXeed, as they share insights from their recent project for an e-commerce client. Learn about their unique approach to deploying AI to transform customer interactions. Discover how they utilised AI to analyse customer intents and create efficient, conversational flows, ultimately aiming to reduce customer interaction volumes, especially during the holiday surge, and dive into the results of their strategy. 🌐 #CustomerExperience #AI #DigitalTransformation #iCXeed #CognitiveCXExperts #Innovation #TechSolutions
The modern workplace has shifted to more decentralized models giving flexibility between home and office. Innovators like iCXeed champion this change, emphasizing security, adaptability, and output. Employees can choose to work from home or access shared spaces for a genuine hybrid experience. Flexibility also provides advantages for surge support and business continuity planning.
Exceptional customer experience is vital for business success in competitive markets. While metrics and KPIs measure customer interactions, they don't capture the whole experience. Relying solely on these tools can lead to oversight in evaluating customer experiences. iCXeed transforms contact centers into digital hubs, enhancing customer satisfaction and promoting growth.
It's like letting IT choose accounting software without understanding accounting. There's a gap. At iCXeed, we involve end-users in technology and service decisions, ensuring it fits both agents and customers. We offer a managed contact center service, handling technology and boosting digital CX skills. In our view, technology and people empower each other in a customer-centric firm