Releasing valuable consulting secrets in this video, this is customer journey mapping (CJM) explained. Consultants can fetch 400-600K USD for completing activities that any leader in a Customer Experience organization can execute by engaging their frontline teams and getting closer to the customer. This video simplifies CJM to fundamentals of understanding where customer intent does not match execution within an organization. It is simply process analytics to understand root cause issues and determine appropriate solutions to those issues. Save the money and unleash the potential of your own teams.