As we look ahead to 2023, here are 9 customer experience trends we believe are worth watching that will enable more efficient and improved customer experiences in today's modern digital world.
Includes a downloadable one-pager for easy reference.
Releasing valuable consulting secrets in this video, this is customer journey mapping (CJM) explained. Consultants can fetch 400-600K USD for completing activities that any leader in a Customer Experience organization can execute by engaging their frontline teams and getting closer to the customer. This video simplifies CJM to fundamentals of understanding where customer intent does not match execution within an organization. It is simply process analytics to understand root cause issues and determine appropriate solutions to those issues. Save the money and unleash the potential of your own teams.
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In today's modern digital world, social brand presence is a critical factor to growth for a successful business. However, this channel requires creative skill and engagement support that can be overwhelming for some. Learn about the Philippines as the leading geography in social media and understand how to leverage and integrate this expertise within your business to accelerate your digital engagement leading to overall growth.
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Most contact centers today are measured on how good they are at providing quick and effective solutions to customer concerns. This is important, but from a customer perspective, would it not be better if the customers did not have any issue requiring support in the first place? Instead of treating the symptom of customer friction, we think we should focus on the root cause and solve this “heart burn.” Watch this video to learn about this different lens into the customer experience.
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Attacking and eliminating friction in your customer experience operations is not as complicated when you engage the heart of your business, the frontline service teams. We believe in a keep it super simple approach that leverages the power of human insight to solve this friction. Watch this video to learn how to truly optimize your customer experience outcomes with heart.
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There is excess jam in the traditional customer experience in contact centers costing businesses and customers time and money. Learn about what this jam is and how to disrupt conventional thinking to create a more optimal experience.
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