What Your CX Outsourcing Partner Should Tell You, But Won’t, and Why

Are you seeking fresh perspectives and alternative approaches to customer experience? We believe that traditional BPO partners may not be entirely focused on the total customer experience, which should encompass far more than the common performance indicators of CSAT, AHT, FCR, and NPS. It’s time to think like a business process innovator and view your contact centre with a digital-first customer experience lens.

Attack Failure Demand with Heart

Published: December 27, 2022

Attacking and eliminating friction in your customer experience operations is not as complicated when you engage the heart of your business, the frontline service teams. 

Removing the Mango Jam from Customer Experience

Published: December 22, 2022

There is excess jam in the traditional customer experience in contact centers costing businesses and customers time and money. Learn about what this jam is and how to disrupt conventional thinking to create a more optimal experience.