UNLEASHED CX EXPERTS
Unleashed with agile thinking, creativity, and innovation, our
experts bring passion to optimizing the overall customer
experience to accelerate your growth digitally.
We question the need for the service experience entirely
innovating to either eliminate or automate the demand.
Our experts pursue paths of mastery in next generation skills that
are the cornerstones in this strategy. It is what makes us
different.
CUSTOMER FRICTION
OPTIMIZATION
We fundamentally believe you delight customers with less
interaction.
Customer friction costs your brand in more ways than the size of
your service budget. We identify the root cause and partner with
our clients to eliminate the need for a service experience all
together by reducing or eliminating the friction.
We are a partner that view customer experience with a lens to
deliver less service and offer more value to your customers.
AUTOMATION AT NO
ADDED COST
Business productivity tools are typically not designed with the
contact center front of mind. As a result, there are inherent
inefficiencies when service teams leverage these tools to resolve
customer issues.
Our pricing is inclusive of attended desktop automation services
where our experts become citizen developers of these automations
leveraging a low-code/no-code user interface. This results in more
efficient customer interactions.
We are unique for not charging professional service fees for this
capability. It is just simply the right thing to do for you and
your tedious tasks for our experts. We consider this leading by
example.
GAMIFIED ENGAGEMENT
CULTURE
We are unique in offering a wide range of career paths for our
experts to pursue, build mastery, and grow their digital
expertise. The paths include mastery in next generation digital
solutions.
Our experts pursue a higher purpose than a traditional contact
center may offer yielding greater personal reputation and esteem.
Our experts build digital skills that future-proof their careers.
DIGITALLY NATIVE,
FUTURE-PROOFED
We provide a digital-first approach to your omni-channel
requirements, specializing with customized playbooks for social
media and asynchronous messaging while delivering across all other
channels such as voice, chat, email, and back office.
Why specialize? Our clients understand the approach in digital
channels is quite unique and needs to be tailored to yield maximum
impact.
Our proficient, digital native experts optimize these channels
with the context of these nuances and create amazing digital-first
experiences for your customers.
TRULY HYBRID WORK
FROM ANYWHERE
The way of working has permanently changed. Our experts and
clients demand flexibility in a variety of configurations of
work-from-home and work-from-office. The benefits are tremendous
to employers with a greater access to talent and to employees with
increases in productivity and quality of life.
We are at the forefront with a fully mobile equipment solution
that is unique in market. With this, our experts can work from
anywhere in a secured, controlled, and monitored environment.This
equipment design also enables business continuity options for
clients choosing a fully work-from-office solution.