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    • Artificial Intelligence

    Amazon Connect Accelerated

    Cognitive success experts that help you maximise innovation within AWS: Amazon Connect

    AI Design & Operations

    Develop and deploy advanced AI solutions fit for every business context.

    Software Development

    Building trailblazing applications through design and code.

    Digital Marketing Automation

    Automate marketing tasks, streamline processes and improve efficiency.

    Data Analytics & Reporting

    Elevate business decisions with precise data-driven insights.

    Search Engine Optimisation

    Improve your website's visibility in search results and increase traffic.

    Cognitive Experts

    eLearning Curriculum Design & Dev

    Personalised learning experience for maximum knowledge retention.

    Graphics, Video & Animation

    Engaging and imaginative visuals that convey your message.

    Social Media

    Turn engagement to conversions on your social platforms.

    Proactive Website Chat

    Propelling visitor engagement through proactive interactions.

    Contact & Call Centre Services

    Exceptional, empathetic customer support with results-driven interactions.

    Talent as a Service (TaaS)

    Dynamically scale your operations with specialised talent.

    CXperience Innovation Lab

    This is where the best of iCXeed comes together. Because business process innovation is a way of operating, our innovation lab is a continuous managed service maximising digital channels, artificial intelligence experiences, and process optimisation for our clients. We learn your business and provide a fully managed service with innovation your customers value that also reduce your contact centre costs.

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    About Us

    Our Leaders

    With over 65+ years of combined experience meet the founders reshaping an industry.

    Diversity Drives Innovation

    We value discourse. We listen. Our openness to learn from each other makes us stronger, smarter, and better.

    Meet Some of Our Experts

    To do cognitive and creative well, you need intelligence. We highlight some of the expert profiles in our employ.

    Values Guide Our Journey

    Learning leads to innovation. These values shape how we deliver business process innovation for our clients, their customers, and ourselves.

    Our Locations

    We offer modern solutions to working that give our clients and our experts security, flexibility, and convenience.

    ARTIFICIAL INTELLIGENCE

    Amazon Connect
    Accelerated

    Delivering business process innovation enhancing CX with AI, automation and analytics via AWS. We provide the affordable cognitive expertise to help you access, implement, and maintain the latest in digital innovation from the #1 global cloud provider so you work smarter, not harder in achieving your CX outcomes.

    Get Started

    DID YOU KNOW?

    • 200+ AWS services.

    • 300+ new updates and releases per year

    • 54% of companies require external AWS support

    courtesy of aws.amazon.com and jeffersonfrank.com

    WE PROVIDE THE EXPERTS FOR DIGITAL INNOVATION

    from solutions architects and developers to AI conversational designers and CX process optimisers, so you can stay ahead of the curve through superior customer experience at a lower cost with artificial intelligence, automation and analytics.

    OUR OUTCOMES

    YOUR TRUSTED PARTNER TO DELIVER:

    Generative AI

    Deploy AI via Lex or Bedrock including conversational design and ongoing training and operations

    Knowledge Management

    Automated real-time interaction analytics providing relevant information to agents real-time

    Agent Assist

    Support agents with automatic post-call summarisation, streamlining customer interaction and follow-ups

    Automated QA

    Evaluate interactions for coaching and gain insights with customer sentiment and intent analytics

    CRM Integration

    Encourage customers to use digital methods for contacting and interacting with services

    Advanced Reporting and Dashboards

    In-depth analytics and visualisation of service performance and customer interactions

    Listed on

    COST-OPTIMISED SUPPORT

    Our unleashed frontline experts are equipped with the training, skills, and experience to design, operate, and innovate digital experiences. We offer a managed service for ongoing improvement and optimisation of capabilities for you and your customers with expert talent from the Philippines.

    LET'S SUPERCHARGE YOUR AMAZON CONNECT CONTACT CENTRE OPERATIONS

    Tell us who you are and your objectives. We will outline our innovation approach specific to your business context.

    We keep your business accelerated. We get your contact centre digital. We help your business grow. In today's digitally competitive world, you need an experienced business process innovation partner.

    Related Services

    Unleash More Than Amazon Connect

    Artificial Intelligence

    AI Design and Operations

    Develop and deploy advanced AI solutions fit for every business context

    Read more

    Cognitive Experts

    Contact & Call Centre Services

    Exceptional, empathetic customer support with results-driven interactions

    Read more

    Artificial Intelligence

    Software Development

    Building trailblazing applications through design and code

    Read more

    Artificial Intelligence

    Data Analytics & Reporting

    Elevate business decisions with precise data-driven insights

    Read more

    Artificial Intelligence

    Digital Marketing Automation

    Automate marketing tasks, streamline processes and improve efficiency

    Read more