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Artificial Intelligence

Amazon Connect Accelerated

Cognitive success experts that help you maximise innovation within AWS: Amazon Connect

AI Design & Operations

Develop and deploy advanced AI solutions fit for every business context.

Software Development

Building trailblazing applications through design and code.

Digital Marketing Automation

Automate marketing tasks, streamline processes and improve efficiency.

Data Analytics & Reporting

Elevate business decisions with precise data-driven insights.

Search Engine Optimisation

Improve your website's visibility in search results and increase traffic.

Cognitive Experts

eLearning Curriculum Design & Dev

Personalised learning experience for maximum knowledge retention.

Graphics, Video & Animation

Engaging and imaginative visuals that convey your message.

Social Media

Turn engagement to conversions on your social platforms.

Proactive Website Chat

Propelling visitor engagement through proactive interactions.

Contact & Call Centre Services

Exceptional, empathetic customer support with results-driven interactions.

Talent as a Service (TaaS)

Dynamically scale your operations with specialised talent.

CXperience Innovation Lab

This is where the best of iCXeed comes together. Because business process innovation is a way of operating, our innovation lab is a continuous managed service maximising digital channels, artificial intelligence experiences, and process optimisation for our clients. We learn your business and provide a fully managed service with innovation your customers value that also reduce your contact centre costs.

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About Us

Our Leaders

With over 65+ years of combined experience meet the founders reshaping an industry.

Diversity Drives Innovation

We value discourse. We listen. Our openness to learn from each other makes us stronger, smarter, and better.

Meet Some of Our Experts

To do cognitive and creative well, you need intelligence. We highlight some of the expert profiles in our employ.

Values Guide Our Journey

Learning leads to innovation. These values shape how we deliver business process innovation for our clients, their customers, and ourselves.

Our Locations

We offer modern solutions to working that give our clients and our experts security, flexibility, and convenience.

OUR SOLUTIONS

The goal is to reduce total service channel costs while enhancing the customer experience with a small innovation lab that can add strategic value across your entire contact centre operations & footprint. See customer experience through our lens where we believe in less service and more value for your customers.

ANALYTICS

Top Customer Intents. Customer Journey Mapping. Friction Point Identification & Remediation. We solve customer friction by eliminating the upstream issues. For this reason, our team of experts see the best customer experience as no service experience.

DIGITAL FIRST

Modernise customer journey orchestration with a digital first approach to offer customers personalisation, contextual experiences, and greater overall convenience. Our team of experts help shift interactions to digital channels because the results are simply better.

AI & AUTOMATION

If we cannot eliminate the need for a service request with analytics and upstream issue remediation, then we use AI and automation to simplify the process for customers. The goal is to return time to your customers to make issue resolution seamless and easy while also reducing your total service centre costs.

DELIVERED FROM THEPHILIPPINES!

#1 global hub for customer service
"Malasakit" - filipino value for responsibility and compassion for others.
Exceptional expert talent
70% in labour cost savings

BUSINESS PROCESS OUTSOURCING INNOVATION

Your dedicated team of cognitive experts design, launch, and optimise digital channel experiences with artificial intelligence, automation and analytics that not only streamline service experiences but proactively enhance value for your customers.

SEE THE POSSIBLE IN 100 DAYS

Let us change your paradigm on CX and look through our innovative lens over the next 100 days:

Customer intent analytics and journey process mapping for optimisation.
100 day report outlining future digital CX optimisation recommendations and roadmap.
No lock-in contract. We prove results. You gain a strategic partner.
Bespoke commercial options available.

Related Services

Additional Innovation Solutions